Explore our top-rated service desk software, featuring customizable tools and a user-friendly interface designed to meet your IT needs. Effortlessly track IT requests, manage change requests, monitor assets and incidents, handle release management, and generate personalized service desk reports with graphical representations. Our robust solutions empower your team to enhance operational efficiency and improve client satisfaction.
Over 1000+ leading enterprises trust Faveo
Faveo Servicedesk Software to Simplify IT Operations
Proactive
Robust
Automated
Accessible
Unique Servicedesk Features That Set Us Apart
Asset Management
Faveo Servicedesk simplifies asset management by tracking hardware and software. Link assets to tickets and manage details like editing, viewing, and filtering while monitoring impact, purchase dates, and lifecycle status.
Incident Management
Reduces ticket volume by identifying recurring issues and analyzing root causes to implement lasting solutions. This proactive approach minimizes disruptions and promotes continuous improvement, enabling links between problems, tickets, and associated assets.
Change Management
Faveo Service Desk allows users to submit change requests for hardware upgrades and IT changes. Admins and authorized agents can create, edit, delete, and view changes while managing solutions for tickets linked to assets.
Release Management
Facilitates the deployment of approved solutions to clients and allows you to manage releases for created tickets efficiently. Create build and test plans before deployment, specifying start and end times to minimize disruptions.
Contract Management
Easily renew or extend contracts for assets. Track your spending, optimize software license usage, and set renewal reminders to ensure timely contract management.
Software License
Centralizes tracking of software permissions and rights for the entire organization. Ensures compliance with legal requirements, minimizes costs, and maximizes the efficient use of software assets.
Configuration Management Database (CMDB)
This feature helps track relationships and configurations among different assets effectively. Enables you to create user-defined forward and inverse relationships between different assets.
Network Discovery
Automatically syncs hardware and software specifications for laptops, desktops, and servers across your network. Supports SNMP, NMAP, SSH, and WMI queries for seamless device discovery. Compatible with Windows, macOS, and Linux (installation required on Linux systems).
Schedule a Demo
It’s Easy to Install in Just 4 Steps
Select Hosting
A reliable hosting provider offers a range of plans to meet your website’s needs.
Upload Files
Upload the Faveo Service Desk installation files to your server via FTP or your hosting panel.
Configure Database
Configure your MySQL database for Faveo’s data management and ticketing system.
Install & Set Up
Complete the installation and customize Faveo Service Desk to suit your business needs.
FAQs
Faveo Service Desk software is a centralized platform that streamlines incident management, customer support, and IT service delivery to enhance user satisfaction.
Faveo Service Desk significantly enhances ticket management through automation, prioritization, collaboration, and real-time tracking, leading to improved efficiency and customer satisfaction.
Faveo Service Desk Software KPIs such as response time, resolution time, customer satisfaction, and ticket closure rates show significant improvement.
Faveo Service Desk Software has a transparent pricing model and is available in three flexible plans: Startup, SME, Enterprise, and Enterprise Pro.
Faveo Service Desk provides advantages to a wide range of industries, such as IT, healthcare, education, retail, manufacturing, telecommunications, finance, and non-profits by making support processes easier, improving service delivery, and boosting customer satisfaction.
Accolades and Milestones
12+
YEARS OF EXPERIENCE
5000+
CUSTOMERS
50+
TEAM SIZE
50+
COUNTRIES
WHAT DO OUR VALUABLE CUSTOMER SAY ABOUT US?
“It’s a great product to acknowledge and work with as it permits gathering all the requests from the internal and external. Tremendously impressed with the responsiveness of Ladybird.”
“Our experience with Faveo is good, we will happily recommend it to other businesses. ”
“It’s been a great journey for us, we will explore more and make good use of Faveo.”
“It’s good and pocket-friendly, you won’t regret paying for this.”
